Shipping policy

Last Updated: September 30, 2026

Zenvirae is committed to providing a clear and convenient shipping experience for furniture and home furnishings purchased through zenvirae.us.

1. Shipping Area

We currently ship eligible orders to addresses within the United States.

Shipping availability may vary depending on the product, destination, package size, and delivery requirements. If a particular item cannot be delivered to your address, we will contact you when necessary.

2. Shipping Costs

We offer the following standard shipping rates:

  • Orders of $150 or more: Free Standard Shipping

  • Orders under $150: $7.95 Standard Shipping

The applicable shipping charge will be shown during checkout before you complete your purchase.

Certain oversized, heavy, or specially handled furniture items may have different shipping requirements. If additional delivery charges apply to a specific product, the applicable information will be displayed on the product page or during checkout.

3. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.

Processing time begins after the order and payment have been successfully confirmed.

Orders placed on weekends or holidays generally begin processing on the next business day.

During periods of high order volume, promotions, holidays, or other operational circumstances, processing may take longer than usual.

4. Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately 3–8 business days.

The estimated total timeframe from order placement to delivery is approximately 4–11 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery time may vary depending on the destination, carrier, weather, transportation conditions, and other circumstances.

5. Tracking Information

When tracking information is available, it will generally be sent to the email address provided with your order.

Tracking information may take approximately 24–48 hours to become active after the carrier receives and scans the shipment.

If tracking information does not immediately show movement, please allow additional time for the carrier's system to update.

6. Furniture Delivery

Furniture products may be larger or heavier than standard parcels and may require special packaging, handling, or transportation.

Depending on the product and destination, delivery may involve:

  • Standard parcel delivery

  • Oversized package delivery

  • Freight delivery

  • Delivery appointments

  • Signature requirements

  • Additional handling procedures

Please review the product information carefully before placing an order and make sure the delivery location can accommodate the size of the furniture.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

  • Full name

  • Street address

  • Apartment, unit, or suite number

  • City

  • State

  • ZIP code

  • Phone number

If you discover that your shipping address is incorrect, please contact us as soon as possible.

We will make reasonable efforts to update an address before an order is processed or shipped. However, we cannot guarantee that an address change will be possible after shipment.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

8. Delivery Delays

Although we work to provide orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier delays

  • Transportation disruptions

  • High shipping volumes

  • Holidays

  • Incorrect or incomplete address information

  • Delivery-area restrictions

  • Unexpected logistics or operational issues

A delivery delay does not automatically qualify an order for cancellation or refund if the order remains within the applicable delivery process.

9. Damaged Packages or Furniture

Please inspect your shipment when it arrives.

If the package or furniture appears damaged, please take clear photographs of the packaging and the affected product and contact us as soon as possible.

When reporting a damaged item, please provide your order number and relevant photographs or other information that may help us evaluate the issue.

We will review the situation and work with you toward an appropriate resolution.

10. Missing or Lost Shipments

If tracking information indicates that a package was delivered but you cannot locate it, please first check around the delivery area and with household members, neighbors, or the building's receiving area when applicable.

You may also contact the carrier using the tracking information.

If you still cannot locate the shipment, contact us so we can review the order and available delivery information.

11. Failed Delivery

If a delivery cannot be completed because of an incorrect address, inability to receive the shipment, refusal of delivery, or other customer-related circumstances, additional shipping or return costs may apply.

For large furniture deliveries, customers should make reasonable arrangements to be available for scheduled deliveries when an appointment is required.

12. Shipping Restrictions

Certain furniture products may have shipping restrictions because of their size, weight, destination, or delivery requirements.

If an item cannot be shipped to a particular address, we may contact you after receiving the order to discuss available options.

If we are unable to fulfill the order because delivery is unavailable, the order may be canceled and the applicable payment refunded.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Requests received before an order enters processing or shipping may generally be accommodated.

Once an order has been processed or shipped, cancellation or changes may no longer be possible. In such cases, our Return and Refund Policy may apply.

14. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Zenvirae
1584 Deerfoot Dr
Diamond Bar, CA 91765
United States

Email: sales@zenvirae.us
Phone: +1 (626) 628-7924
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.