Last Updated: September 30, 2026
Zenvirae understands that customers may occasionally need to cancel an order. This policy explains when an order can be canceled and how refunds are handled.
1. Cancellation Requests
If you need to cancel an order, please contact us as soon as possible after placing your order.
Please provide your order number and the email address or contact information used when placing the order.
Contact Information:
Email: sales@zenvirae.us
Phone: +1 (626) 628-7924
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
2. Cancellation Before Processing
Orders that have not yet entered processing may generally be canceled.
If we receive your cancellation request before the order has been processed or shipped, we will make reasonable efforts to cancel the order.
If the cancellation is successfully completed, the applicable payment will be refunded to the original payment method.
3. Orders Already Being Processed
Once an order has entered processing, cancellation may no longer be possible.
Furniture orders may require picking, preparation, packaging, scheduling, or special handling before shipment. For this reason, we recommend submitting cancellation requests as early as possible.
If an order cannot be canceled after processing has begun, the applicable Return and Refund Policy may apply after delivery.
4. Orders That Have Been Shipped
Once an order has been shipped or transferred to a carrier, it generally cannot be canceled through this cancellation policy.
If you no longer want the furniture after shipment, you may need to receive the order and request a return in accordance with our Return and Refund Policy.
For eligible change-of-mind returns, applicable return shipping, freight, pickup, or handling costs may be the customer's responsibility.
5. Large or Oversized Furniture
Some furniture products may require special packaging, freight transportation, delivery scheduling, or other arrangements.
Once these preparations or transportation arrangements have begun, cancellation may be restricted because the order may already have incurred processing, handling, or transportation costs.
6. Changes to an Order
If you need to change your order, such as changing the quantity, product, or shipping address, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before processing or shipment.
Once processing or shipping has started, changes may no longer be possible. In some situations, you may need to cancel the original order and place a new order.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address, contact us immediately.
We will try to update the information before the order is processed or shipped, but an address change cannot be guaranteed after processing or shipment.
Additional costs caused by incorrect or incomplete shipping information may be the customer's responsibility.
8. Refunds for Canceled Orders
If your cancellation request is successfully approved before processing or shipment, the applicable refund will generally be issued to the original payment method.
Once we initiate the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.
9. Orders Canceled by Zenvirae
Zenvirae may cancel an order when necessary, including when:
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A product becomes unavailable.
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There is an obvious pricing or product information error.
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The shipping destination cannot be serviced.
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Payment cannot be authorized or verified.
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There is reasonable concern regarding fraudulent or unauthorized activity.
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A technical, inventory, or fulfillment issue prevents the order from being completed.
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Other circumstances prevent reasonable fulfillment of the order.
If we cancel an order after payment has been received, the applicable amount will generally be refunded to the original payment method.
10. Cancellation After Delivery
An order cannot be canceled after delivery under this cancellation policy.
If you wish to return an eligible product after receiving it, please follow the procedures and requirements in our Return and Refund Policy.
11. Contact Us
For order cancellation requests or questions about an existing order, please contact:
Zenvirae
1584 Deerfoot Dr
Diamond Bar, CA 91765
United States
Email: sales@zenvirae.us
Phone: +1 (626) 628-7924
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Please include your order number whenever possible so we can review your order status and assist you efficiently.