Privacy policy

Last Updated: September 30, 2026

Zenvirae respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase through zenvirae.us.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Product and purchase details

  • Payment-related information

  • Customer service communications

  • Account information, if you create an account

  • Device, browser, and website usage information

  • IP address and similar technical information

  • Information collected through cookies and similar technologies

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, improve our website, or meet applicable legal and operational requirements.

Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Zenvirae generally does not store complete payment card numbers on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments and refunds

  • Provide order confirmations and tracking information

  • Respond to customer service requests

  • Communicate about orders, returns, cancellations, or other transactions

  • Maintain and improve our website

  • Provide and improve our products and services

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain website security

  • Understand website usage and performance

  • Comply with applicable laws and legal obligations

We do not use customer information for purposes unrelated to our legitimate business operations unless permitted or required by applicable law.

Information Sharing

Zenvirae may share personal information with service providers and business partners when reasonably necessary to operate our website and provide services.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting providers

  • E-commerce and technology service providers

  • Analytics providers

  • Customer service providers

  • Fraud prevention and security providers

  • Professional advisers or legal service providers

  • Government authorities or other parties when required by law

Service providers may only receive information reasonably necessary for the services they provide.

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, maintain shopping cart functionality, understand website usage, improve performance, and support marketing or advertising activities where applicable.

For more information, please review our Cookie Policy.

Communications

We may use your contact information to send communications related to your purchases, including order confirmations, shipping updates, delivery information, return or refund communications, and customer service responses.

Where permitted by applicable law, we may also send promotional communications. You may unsubscribe from marketing emails by using the unsubscribe option provided in the message.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related messages.

Data Security

Zenvirae takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce applicable agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain personal information

  • Requesting information about how your data is used or shared

  • Opting out of certain marketing communications

  • Managing certain cookie preferences

Some requests may be subject to applicable legal requirements, exceptions, or verification procedures.

To make a privacy-related request, please contact us using the information below.

Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly request or collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links or integrations involving third-party websites, services, or platforms.

Zenvirae is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing personal information.

Changes to This Privacy Policy

Zenvirae may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Zenvirae
Website: zenvirae.us
Email: sales@zenvirae.us
Phone: +1 (626) 628-7924
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
Address: 1584 Deerfoot Dr, Diamond Bar, CA 91765, United States